How to capture loyal guests in a tight market

Episode notes

In this episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses one of hospitality's most pressing challenges: capturing and retaining loyal guests during economic uncertainty. With CoStar predicting a 0.1% year-over-year decline in US hotel RevPAR for 2025 and international inbound travel declining, hoteliers worldwide are asking how to maintain loyalty when guests tighten their wallets.