Building relationships through reservations: Insights from The Broadmoor

Episode notes

In this episode of Hotel Moment, Karen Stephens welcomes Sarah Stephens, Room Reservations Manager at The Broadmoor, for an inspiring conversation about the power of personal connection in luxury hospitality. Managing a Forbes Five-Star property's reservations team for 14 years, Sarah brings unique insights into how the voice channel creates memorable experiences that begin long before guests arrive on property.