The Good & The Bad: How KPIs Are Disrupting the Dental Industry

Episode notes

Key takeaways Lagging vs. leading : Production/collections reflect the past. Coach daily behaviors that create tomorrow’s results. EPIs > vanity metrics : Measure empathy (names used, wait time, clarity, felt-heard scores) alongside revenue. Right data, right level : Not every role needs P&Ls. Share metrics that inform their behaviors , not anxiety. Happy teams = happy patients : Engagement scores correlate with patient satisfaction; fix systems, not people. Tech audit : Prune tools that add clicks without adding care. Simplicity accelerates adoption and results.