From chaos to consistency: the DSO case acceptance formula with Janet Hagerman

Episode notes

Janet’s path: hygienist → hygiene director for 100+ locations → fractional CHO Building a best-in-class perio program and regional hygiene leadership model Case acceptance: mindset, questions, emotional + logical alignment Why soft skills matter more as tech advances Culture you can live and measure across locations Starting points: coaching, org chart, HR/handbook compliance, KPI tracking