dental, DSO, dentistry, dental operations, patient scheduling, AI receptionist, voice AI, practice management, PMS integration, call center, after hours

Episode notes

AI voice is finally good enough to handle real dental scheduling—multi-kid, reschedules, emergencies, the works. Dr. Miles Beckett (MD turned serial founder) shares Flossy’s journey from a dental discount marketplace to “Fiona,” an AI receptionist that answers calls, books new patients, reschedules, triages, and lifts after-hours conversion. We dig into latency, PMS integrations, scheduling logic, onboarding, and what DSOs must measure to stop leaking marketing dollars. 50%+ dental appointments still happen by phone; ~80% of calls are scheduling-related. “Voicemail is the worst scheduling tool”—speed matters; conversions drop after minutes. Fiona handles: answer, new bookings, reschedule/cancel, FAQs, emergency triage. Differentiator: hyper-custom scheduling logic per treatment type + PMS integration. Onboarding uses PMS data + LLM analysis of historical patterns to draft rules, then QA. Typical buyer journey: start after-hours → add overflow → selective daytime coverage. Mindset shift: not replacing humans—first capture missed demand, then augment teams. #Dental #DSO #DentalTech #DentalOperations #PatientExperience #AI #VoiceAI #PracticeManagement #Scheduling #HealthcareTech