Clean Claims, Faster Cash: The Systems Behind Great Insurance Teams

Episode notes

Insurance doesn’t have to feel like chaos. In this episode of Dental Operations Unpacked , we sit down with Taylor Ashcraft, Director of Operations at Accelerate Dental, to break down one of the most frustrating (and misunderstood) parts of dental operations: insurance and claims . If your team feels like they’re constantly chasing denials, fixing errors, or waiting too long to get paid… this episode is for you. Taylor shares a simple but powerful shift: Stop treating insurance like tasks. Start treating it like a system. We cover: Why insurance processes break down across teams The difference between tasks vs. systems (and why it matters) What “clean claims” actually mean How to improve cash flow without adding more patients The real KPI that tells you if your system is broken (hint: it’s Days in AR) Practical ways to train teams and reduce errors Why checklists are your best friend Plus, Taylor shares a real benchmark: A $2M practice running at 17–21 days in AR consistently. If you’re an operator, office manager, or DSO leader, this is packed with actionable insights you can apply immediately.