Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez
Customer Success Talks · 2025-08-06 · 39 min
Episode notes
What happens when a Customer Success Manager starts thinking like a Revenue Manager?In this powerful I had a great conversation with Diego Fernandez Perez De Ponga, CEO of Port Hotels, author of The Art of Revenue, and one of the leading voices in hospitality revenue strategy, to explore how Customer Success teams can borrow high-impact tactics from Revenue Management to drive growth and strategic value. Sponsored by Vitally: Book a demo and receive free AirPods Pro! → You’ll learn:- How to use data-driven decision making to boost credibility and uncover hidden risks- Why forecasting is not just for sales—CSMs can use it to predict churn, renewal, and expansion- How segmentation and prioritization lead to better customer outcomes- What it truly means to move from a cost center to a profit centerWhether you're transitioning into Customer Success or you're a few years in, this episode will arm you with practical tools and a fresh mindset to become a more strategic, revenue-conscious CSM. Sponsored by Vitally – the modern Customer Success Platform trusted by 600+ companies. Claim your free AirPods Pro after a qualified demo: vital.io/cstalks Grab Diego’s book, The Art of Revenue -