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CSM Quick Lesson: Upselling Tactics with Jan Young
Customer Success Talks · 2025-10-08 · 12 min
Episode notes
In today's CSM Quick Lesson with Jan Young, we explore the ideal timing, the right person, and the perfect product for expansion. Don't erode trust by selling too aggressively!In other words, nurture relationships pre-sale but focus on needs post-sale. You can find the full conversation below: YouTube - Spotify - Linkedin: Jan Young - Toruno - Nav Thomas - Needing couching? Check Jan's website - Check out CXxchange -