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Customer Success Talks

CSM Quick lesson: Navigating Global Workplaces Hierarchy & Cultural Nuances

Customer Success Talks · 2026-04-15 · 12 min

Episode notes

CSM Quick Lesson with Laura Kightlinger.Navigating cultural nuances in the workplace can be tricky with customers but also with colleagues.Laura shares how to address cultural differences, ensuring everyone feels comfortable sharing ideas, regardless of culture.You can find the full conversation below:YouTube - - Kightlinger - Toruno - us on:Instagram - @customer.success6Explore Our Podcast Website -

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