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Customer Success Talks

CSM Quick Lesson: Authority, Consistency & Scarcity with Dr. Christopher Phelps.

Customer Success Talks · 2026-01-07 · 11 min

Episode notes

In today's CSM Quick Lesson with Dr. Christopher Phelps, you will discover that authority isn't about boasting, it's about letting others showcase expertise. Motivate action through consistency and commitment, using small steps. Scarcity drives urgency, ethically combined with reciprocity. "People just want to get something off." You can find the full conversation below: YouTube Spotify - Linkedin: Dr. Christopher Phelps - Bayron Toruno -

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CSM Quick Lesson: Authority, Consistency & Scarcity with Dr. Christopher Phelps. - Customer Success Talks | The B2B Podcast Index