AI in Customer Success: What’s Working Right Now with Kelley Turner

Episode notes

This time, we dive into one of the hottest topics in our industry, Artificial Intelligence in Customer Success, and how it's reshaping our daily work, customer interactions, and future roles.Today’s guest is Kelly Turner, SVP of Global Customer Success at Vitally.io. Kelley brings a unique perspective on how to lead high-performing CS teams through change. From controller to frontline CSM to executive, her journey is proof that diverse experiences can fuel success in CS. Sponsored by Vitally: Book a demo and receive free AirPods Pro! → In This Episode, You’ll Learn: - How Kelly’s team is actively using AI at Vitally to drive retention, reduce time-to-value, and support scaled customer engagement - The human vs.