Debunking Hospitality Myths and Building Careers with Kelly Johnstone, COO of Springboard

Episode notes

In this episode of Careers Unwrap, host Mark Fawcett welcomes Kelly Johnstone, Chief Operations Officer of Springboard and a seasoned executive in the tourism, leisure, and hospitality industry. Together, they explore the vibrant world of hospitality and the opportunities it offers. Join them as they explore: The current state of the hospitality industry Springboard's mission to future-proof the talent pipeline The importance of changing perceptions about hospitality jobs, The value of apprenticeships as a pathway into the industry The unique skills developed in hospitality The impact of technology in the industry Kelly Johnstone is a seasoned senior executive in the tourism, leisure, and hospitality industry, currently serving as the Chief Operations Officer at Springboard. With a rich background that includes 18 years of international experience with Thomas Cook, Kelly has developed a deep understanding of the hospitality sector, particularly in shaping the future talent pipeline. Her leadership at Springboard focuses on promoting career opportunities within the industry, addressing skill shortages, and dispelling negative perceptions about hospitality jobs.