A’verria Martin, PhD - Building Bridges, ReOps, and Presence

Episode notes

A’verria Martin shares her remarkable story of reinvention, the challenges of establishing a global ReOps practice, and how she’s making the ‘seat at the table’ her own. Highlights include: How did you become a licensed marriage and family therapist? How did you navigate the transition from academia to industry? How have you worked with UXR leaders as you’ve built ReOps? How have you been developing your executive presence? How do you work with stakeholders to achieve your objectives? ====== Who is A’verria Martin, PhD? A’verria is the Director, Chief of Staff, and Head of Research Operations and Strategy at ServiceNow, a global enterprise software company that’s busy making the world of work better, for everyone. Performing a multi-faceted role, A’verria is responsible for leading strategic initiatives, building bridges across functions, directing financial strategy, supporting the growth of other UX leaders, and acting as a trusted advisor to the VP of UX Research and Insights. A’verria also continues to lead ServiceNow’s ReOps team; a team that she established after joining the company in late 2018.