From Friction to Five-Star: How Client Experience Protects Your Business

Episode notes

In this episode of Beyond Product Management , Heather is joined by Blythe , a client experience designer who describes herself as “Gordon Ramsay meets a Disney Imagineer.” And honestly? It fits perfectly. Blythe helps founders and business owners design backend systems that feel human on the front end—without burning out the people running them. Drawing from her background in medical software, workflow optimization, and adoption design, she breaks down why most “client experience problems” are actually systems problems hiding in plain sight . Together, Heather and Blythe explore how friction, founder burnout, and disconnected systems quietly sabotage businesses—and what to do about it before things spiral.