Körber Enthusiasm: How Order Management Can Make You Money with Matt Boland and Chad Andrews of Körber Supply Chain Software

Episode notes

In this episode, Matt Boland , Director of Global Supply Chain Partners, and Chad Andrews , Director of Solution Engineering, both of Körber Supply Chain Software, discuss the transformative role of the order management system (OMS) in B2B operations. Key Takeaways: (04:42) OMS needs evangelism and adoption to meet the evolving demands of B2B. (06:52) How available-to-promise challenges impact B2B order fulfillment. (08:17) SLAs in B2B are non-negotiable — noncompliance can result in chargebacks or cancellations. (11:19) OMS fits between demand channels, ERP and warehouse systems to optimize decision-making. (15:46) Protecting revenue and profitability with automated rules and intelligent order processing. (18:04) OMS acts as the “great unifier,” ensuring consistency across systems and processes. (22:12) Inventory visibility through OMS unlocks additional revenue opportunities. (29:47) Customer-specific rules belong in OMS, not ERP, for scalability and flexibility. (34:02) Modular deployment of OMS components addresses specific business challenges effectively.