#59: Maintaining customer centricity by knowing when to automate with Jeanne Duca, BCN

Episode notes

With customer centricity being top of mind, is the rush to automate and hyper-personalize making things better or is it making customers feel less connected to their favorite brands? Agility requires keeping the human elements of empathy and understanding visible and audible beneath growing layers of automation tools. Today we're going to talk about how a human-centric approach to managed network and technology solutions drives loyal, long-term customer relationships. To help me discuss this topic, I'd like to welcome Jeanne Duca, Chief Marketing Officer at BCN. About Jeanne Duca Since joining BCN in 2016 as Vice President of Marketing, Jeanne Duca has leveraged her years of expertise in brand management and channel marketing to elevate BCN's brand presence and market influence. Her leadership has been recognized industry-wide, most recently, as one of The Top 50 Women Leaders of Massachusetts for 2024. As CMO, she leads BCN's marketing strategy, focusing on brand innovation, digital transformation, and delivering compelling experiences to partners and customers. "BCN is at the forefront of empowering businesses through technology," said Ms. Duca.